23
Apr
2014

Berliner Strasse Solutions

Here also a lively exchange of views on new developments takes place in addition to the talks with the visitors. Therefore we are pleased about the positive feedback of our customers as well as new prospects, market companions and research institutions which confirmed a high level of innovation in our products”about SLM Solutions GmbH the SLM Solutions GmbH, manufacturer of machines for small series and Pro types production in Lubeck, supports its customers for more than 50 years with solutions in the fields of vacuum casting, metal casting and selective laser melting. Focus industries of the SLM solutions are the automotive industry, educational institutions, consumer electronics, aerospace, and medical technology. As pioneer and technology leader develops, constructs and builds SLM solutions technical and economic solutions to the Advantage of their clients. SLM solutions brings many years of experience in the rapid manufacturing plant construction a, dominated the processes and has cross-industry know-how. SLM solutions has built their reputation and their expert knowledge in the market under the company names HEK GmbH, MCP HEK Tooling GmbH and last MTT technologies GmbH. The separation of the MTT group in 2010 allowed SLM solutions efforts in the development and manufacture of innovative products and solutions for generative (ALM / SLM) to expand System techniques and to serve the global sales and service network more closely.

16
Apr
2014

Professor Heike Simmet

Because it will vigorously talked about companies, products and services across the social Web. Quality by random ‘ one could not afford to in customer service: quality in the service units must rise significantly. The employee must be qualified to communicate with the customers in the Web 2.0 sovereign. Accordingly the training demand, in order to make the interaction with customers with higher degrees of freedom”, emphasizes Lohrmann. Andreas Klug, Director of ITyX, relies on learning systems, to see how people on the Web Act.

I have no glass ball available, how the customer service change in the next few years. One thing is clear: the referral marketing is no longer about the classic formats. It is based on the experiences of customers who exchanged on social networks”, so smart. The art of listening is more needed. And since the digitalisation of customer communication offer tremendous opportunities for Automation. The machines would have to offer but a tremendous quality of service. Nothing is worse than a controversial, complicated and poorly functioning self service on the net.

Something don’t forgive the new consumer generation. The call center industry in Germany is set according to empirical studies of marketing Professor Heike Simmet by Bremerhaven University of applied sciences bad on the Web 2.0. More than every second provider do not have technical possibilities, skills or strategies for the integration of social media applications. Most companies was clear, that the qualifications of the service personnel must be improved to achieve a higher competence of dialog. 73 percent of the respondents call centre executives can imagine their employees in the future to move independently in the network and make active customer care. Only 13 percent of those polled do not expects that social networks over the next three years will lead to no changes in the operation of call centres. Hotels on the I’m counting on customer dialogue of the future new formats”, so Saeed. The companies would have to offer a real-time customer service, which also really worthy of the name. Virtual agents, super users and machines would play a larger role. See also: Networked consumer, social conversations and smart mobs – decision er Forum in Perinaldo. From the service to the community management – how I can build my Kundencommunity and operate? Unlawful telemarketing calls: Smart service initiative calls for reversal of the burden of proof and recording required for call center – law has failed to achieve objective. A call center of the future could look like: customers advise customers across all contact channels. Whether via phone, chat, SMS, or email. According to the after sales specialists Peter Walker Madrigal, CEO of Bitronic, the inclusion of the customer in the service processes is a consistent further development of the crowd sourcing principle: it is not only to make recommendations, but advice in setting up a device or important information about the Performance of products or services. As a dialog among customers is a very hard currency”, so weilmunster.

10
Apr
2014

RAPID Fund

Leontis equity fund GmbH makes investments in future-oriented sectors Wurzburg, in January 2010: biotechnology and clean energy are sectors that continue are gaining in the future for example through the development of new medicines, or environmentally-friendly technologies. The Leontis equity fund GmbH has recognized the trend and with the Leontis equity funds recently two companies from these sectors participated. Revolutionary, new products from biotechnology can change people’s lives. The so-called medical pharmaceutical”branch is considered the largest and most important branch of biotechnology. The goal in this industry is the development of new drugs for the treatment of serious diseases. Scientists are already researching medicines to relieve or cure major common diseases such as cancer, rheumatism, and various viral diseases.

The sector clean energy is also an growing and therefore promising industrial sector. This ecologically-oriented industry located worldwide in the Upward trend on the one hand due to the growing demand for energy (such as by growing markets such as China), on the other hand also by an increased sensitivity of consumers in relation to environmental issues. Both industries of the future, biotechnology as clean energy, offer investors great opportunities to benefit from positive market developments. The Leontis equity fund GmbH has been involved therefore with the Leontis equity fund premium select I GmbH & co. KG in these growing markets, RAPID of the biotechnology companies Pharmaceuticals AG. Moreover, the Leontis equity fund premium select I GmbH & co. has KG in terms of clean energy to the Robeco clean tech private equity II, L.P. involved.

Including the investment in technologies for the production of renewable energies such as solar, biofuels, wind, water, heat and energy production from biomass and recycling of materials is the focus of this participation. 2012, the company plans the launch of a treatment against AIDS. About Leontis equity fund GmbH is the Leontis equity fund GmbH Initiator and provider of high-quality, structured investments in the form of closed-end funds. The company was founded in 2006. “” Since July 2008 Leontis provides already the successor fund Leontis equity fund easy select II “and Leontis equity fund premium select II” on. The Leontis concept allows investors access to exclusive top investments. The management of Leontis equity funds has many years of experience and competence in the design and management of closed funds products. Also the star-studded investment and advisory councils of Leontis equity fund GmbH bring decades of industry expertise.